Returns & Exchanges

At HexClad, we stand behind the quality of our cookware with a 30-day risk-free trial period. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and shipping zip code to begin the process.

2

Print Your Label

Select the items you wish to return and download your prepaid shipping label provided by our support team.

3

Pack Your Cookware

Securely place the items in their original packaging or a sturdy box to ensure they are protected during transit.

4

Ship and Refund

Drop off your package at the designated carrier location; once received and inspected, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing